FAQs

What does one size fits all mean?

We use this term for our products that will fit every customer size we offer. As the piece has been designed and created with a fabric composition that stretches naturally and provides our customers with space and movability to move without discomfort or resistance. Enabling the piece to be styled and fitted across all sizes.

What does made to order mean?

We only create pieces once we receive a confirmed order request from our customers. Once a customer processes an order and it's confirmed, we begin the process to build the piece specifically for them.

Are all of the pieces actually handmade?

Absolutely, all of the pieces available on our online store are handmade by Scarlett herself in the UK.

Placed an order but never received a confirmation email?

Firstly, we're sorry for this inconvenience. Sometimes our emails unfortunately end up in spam or junk mail. So be sure to check those email boxes first, if not email us and we'll have one resent to you as soon as possible.

Where do I find a professional dry cleaner?

We highly recommend the following dry cleaners:

  • Shirtstream Drycleaners, South Kensington. Tel: 020 7584 1524
  • Blanc Living, Marylebone. Tel: 020 8004 2630
  • Watson & Sons, City of London. Tel: 020 7375 2311.

Are all of the fabrics you use Vegan?

Absolutely, all of the current pieces available on our online store are all 100% vegan.

Got a new question?

If none of the following questions or answers above relate to you, email us right away.

Updated March 2018.